At artisticphotos.co.uk we make every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible. To this end, we have several delivery services available and, where possible, you can choose how you would like your order to be delivered. Please note, however, that the delivery of your order may be restricted to a particular service depending on the size, weight and chosen destination of the package. We endeavour to dispatch all orders within 5 days, however we do ask for your patience during busy periods.
Your order will be packed and dispatched, provided:
- The item you have chosen is in stock
- The delivery address has been verified
- Payment has been approved
We will send you an initial email confirming receipt of your order; then a further email confirming that your order is ready for dispatch along with your shipping reference number. Where an item is not in stock, we will advise you of the anticipated time for delivery (if such item will be available in future). Orders can be delivered to either business or residential addresses, however all packages will require a signature on receipt of delivery. It is customary for the dispatch companies we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. Artisticphotos.co.uk can not take responsibility if a notification card is not left in any instance.
Production Time
To make the perfect Art print for you takes time. We aim to get all orders ready for dispatch within 5 working days of you placing your order. The delivery time you choose starts from the end of this 5 day period. This means that all orders will be with you within 10 days but usually much sooner. If you do require a quicker delivery time for your Art Print then please contact us at quick@artisticphotos.co.uk and we will do our very best to accommodate your needs.
Standard Delivery
Standard delivery is 3-5 working days for addresses in UK, Northern Ireland and the Republic of Ireland. Standard delivery costs £6-00.
Express Delivery
Should you need your items in a hurry, we would be only too pleased to try to help. We may be able to get orders to you overnight in the UK, Northern Ireland and Republic of Ireland. This is priced at £10-00.
EU and International Delivery
We are able to delivery most items all over the world. Depending on your location, International delivery takes between 3 -7 working days. A signature is required upon receipt. You will receive your shipping reference number by email. artisticphotos.co.uk is unable to calculate local customs and sales tax with all international deliveries. You may be notified by your local customs authority once your order has reached your country. They may apply customs and sales tax which is to be paid before you may receive your goods.
Packaging
Orders will be wrapped in paper and packaged in quality cardboard boxes
If you require any further information about ordering online and delivery information, then please contact us (UK) 01483 454 799, (non-UK) +44 (0)1483 454 799 or via email to info@artisticphotos.co.uk.
SECURE INFORMATION
Is my information secure?
Protecting your credit card and order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. SSL is the gold standard in Internet encryption technology, which means it is a highly sophisticated method of scrambling data as it travels from your computer to our websites servers. Whilst SSL is of a high standard for internet security, it does not provide total protection against loss by unauthorised access or hacking. Artistic Photos will not be liable in the event of any loss arising from any such unauthorised access or hacking.
Some versions of browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders at Artistic Photos. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
If your browser or firewall does not support SSL, you will not be able to connect to the server, which means you wont be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call to place your order by phone at (UK) 01483 454 799 or (outside UK) +44 (0)1483 454 799
Effective 1 November 2008
We constantly strive to ensure that the products we bring to your door are of the highest quality. However if, for any reason, you wish to return your purchase, we will refund or exchange items as long as we are notified within 24 hours of receipt and are sent back to us within 7 days - all we ask is that you return items unused and in the original packaging. Please see note below about our create your own exchange policy. Although we are not able to refund P&P charges or returns postage, artisticphotos.co.uk will never charge to send an exchange item to you. Please note that we advise you to obtain proof of posting (free from your Post Office) as unfortunately we cannot be responsible for returns.
Please note our exchange policy on “Create your Own” products
As pictures are personalised to order, exchanges will not be issued for undamaged items. We do not give refunds for create your own images
Damaged items will be exchanged with a new item with the exact same specification as the damaged item free of charge. Please notify us within 24 hours of receipt and return the item within 7 days in the condition it was received and in original the packaging
How to proceed with your return or exchange
Please email us at info@artisticphotos.co.uk to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE. When you receive confirmation from us please securely wrap and package the item in the original packaging with a note detailing your request and send to our head office address. Please send your return or exchange to: Unit 3, Riverview Business Park, Clay Lane, Jacobs Well, Guildford, Surrey, GU4 7NZ, United Kingdom. We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages, which we do not ship ourselves.
Receiving a refund
Once your package has been returned to us within the above stated timeframe unless otherwise authorized by the Artistic Photos, we will begin to process your refund request. Each item will be checked and once verified your refund will be processed in the original payment format. All undamaged, correctly returned products will be credited to the original purchasers credit card including VAT for all EU country customer excluding shipping charges. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from artisticphotos.co.uk.
Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you. Artistic Photos reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only Items which Artistic Photos can confirm as new and unused will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise organized).
A refund or exchange will not be issued for items which fail to meet our standards set forth above.
Gift returns
If someone has sent you a gallery image gift from Artistic Photos but it wasn't quite right, then you can return it in exchange for another product. In the event of a gift return, we require that you return the new and unused goods to us in the original packaging within 7 days, of receiving the goods. Please simply get in touch with our head office to organize an online purchase with your credit note. Please be aware that you will be required to pay any difference in cost and any additional shipping charges.
Trading Address: Unit 3, Riverview Business Park, Clay Lane, Jacobs Well, Guildford, Surrey, GU4 7NZ, United Kingdom
Email: info@artisticphotos.co.uk
Telephone: UK 01483 454 799
Outside UK: +44 (0)1483 454799
Fax: +44 (0)1483 454 919
Office Hours: Monday- Friday 8 AM until 5 PM,
This returns policy should be read in conjunction with the Artistic Photos terms and conditions that are applicable to the sale of all products by Artistic Photos.
Effective 1 November 2008